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Compare RACQ insurance

What to know about RACQ insurance, including customer satisfaction ratings and available discounts.

Royal Automobile Club of Queensland insurance logo
CHOICE staff
CHOICE staff
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The Automobile Club of Western Australia provides insurance, road service, and advocacy for safer and more sustainable road use. For example, RAC  built a charging station network for electric cars in between Esperance and Monkey Mia in Western Australia. It has over 1.2 million members and was formed in 1905.

Phone: 13 17 03

Website: rac.com.au

Who owns RAC?

RAC is a mutual company and owned by its members. It was originally founded to provide advocacy for Western Australia's motorists and to create road maps and signage to make roads safer. It started its insurance business in 1947.

Is RAC Australian-owned? Yes

Is RAC nonprofit? Yes

Is RAC listed on the stock exchange (ASX)? No

 Where does RAC operate?

  • Western Australia

Which types of insurance does RAC offer?

How satisfied are RAC insurance customers?

In our customer satisfaction survey, RAC was rated the second best insurer for both car insurance and home insurance.

Customer satisfaction with home insurance

Of the RAC customers we surveyed, 82% rated their experience with home insurance as above average or excellent.

Customer satisfaction with car insurance

Of the RAC customers we surveyed, 82% rated their experience with car insurance as above average or excellent.

How does RACQ rate on claims?

Home insurance claims

We did not have enough results (30 or more) in our survey to rate RACQ on home insurance claims.

24/7 helpline: No (7am to 7pm)

Car insurance claims

Of the insurers in our survey, RACQ had the best result, with 94% of customers who made a claim rating the company as above average or excellent.

24/7 helpline: No (7am to 7pm)

Does RAC offer insurance discounts?

RAC offers various discounts for insurance, including: 

  • 25% on car insurance if you have a low emissions car
  • 15% if you combine your home and contents insurance
  • Up 25% on contents insurance if you have an RAC monitored alarm
  • Discounts are also available for long-term members.

Does RAC let you claim online or in-app?

You can start home, contents, car and some other insurance claims online. However, landlord, life and basic contents insurance claims can only be started over the phone. 

RAC has an app which includes Roadside Assistance and fuel savings but not insurance.

24/7 helpline: No (Monday to Friday 7am to 8.30 pm, weekends and public holidays 8.30am to 5pm).

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