On this page:
- Who owns RACQ?
- Which types of insurance does RACQ offer?
- How satisfied are RACQ insurance customers?
- Does RACQ offer insurance discounts?
- Does RACQ let you claim online or in-app?
The Royal Automobile Club of Queensland, RACQ, provides roadside assistance, motoring services, insurance, banking, travel and solar products. It has over 1.7 million members and was formed in 1905.
Phone: 131 905
Website: racq.com.au
Who owns RACQ?
RACQ is a mutual company and owned by its members. Originally founded to provide advocacy for Queensland's motorists, it started its insurance business in 1971.
Is RACQ Australian-owned? Yes
Is RACQ nonprofit? Yes
Is RACQ listed on the stock exchange (ASX)? No
Where does RACQ operate?
- Queensland
Which types of insurance does RACQ offer?
- Car insurance
- Home and contents insurance
- Contents insurance for renters
- Travel insurance
- Pet insurance
How satisfied are RACQ insurance customers?
In our customer satisfaction survey, RACQ was rated the best for home insurance and third best for car insurance.
Customer satisfaction with home insurance
Of the RACQ customers we surveyed, 83% rated their experience with home insurance as above average or excellent. Half of RACQ customers rated the insurer as excellent, a third rated it above average, and the rest (17%) rated it average – not one respondent rated RACQ as below average or poor.
Customer satisfaction with car insurance
Of the RACQ customers we surveyed, 80% rated their experience with car insurance as above average or excellent.
How does RACQ rate on claims?
Home insurance claims
We did not have enough results (30 or more) in our survey to rate RACQ on home insurance claims.
24/7 helpline: No (7am to 7pm)
Car insurance claims
Of the insurers in our survey, RACQ had the best result, with 94% of customers who made a claim rating the company as above average or excellent.
24/7 helpline: No (7am to 7pm)
Does RACQ offer insurance discounts?
RACQ offers various discounts for insurance, including:
- $25 off your first year when taking out car, home or contents insurance online
- $50 off your first year when taking out combined home and contents insurance online
- $50 off your first year per pet when taking out pet insurance online
- up to 13% off a combined home and contents insurance
- up to 5% off (for each policy) if you have multiple policies with RACQ.
Does RACQ let you claim online or in-app?
You can start home, car and other insurance claims online. However, claim updates aren't available online.
RACQ has several apps, including Roadside Assistance, but it doesn't have one for insurance.
Stock images: Getty, unless otherwise stated.
